The global managed services market size was US$ 246.7 billion in 2021. The global managed services market size is forecast to reach US$ 847.9 billion by 2030, growing at a compound annual growth rate (CAGR) of 14.7% during the forecast period from 2022 to 2030.

Managing services is the act of outsourcing the responsibility for maintaining and anticipating the requirements for a range of processes and functions. Also, by reducing directly employed staff, the ostensible aim is to improve operations and decrease budgetary expenditures. Unlike break/fix or on-demand outsourcing, the service provider provides services on-demand, billing customers for the work they perform. In this subscription model, the client is the entity that owns or has direct control over the organization/system under management. While the managed services provider (MSP) is a service provider providing the managed services. MSPs and clients sign a contract defining performance and quality metrics for their relationship.

Factors Influencing Market Growth

• The increasing preference to outsource management functions to cloud service providers and managed service providers is forecast to drive the global market over the forecast period.
• Managed services help enhance profitability and operational efficiency by ensuring optimal resource allocation and utilization. It is relatively easy for businesses to adapt to technological advances with scalable infrastructure and flexible managed services models. These factors are forecast to drive the market's growth over the forecast period.
• The lack of expertise among end-users in integrating the latest technologies and implementing managed services may slow down the growth of the managed services market over the forecast period.

Impact Analysis of COVID-19

The outbreak of COVID-19 has prompted businesses to place a strong emphasis on remote working. During the lockdowns imposed by governments to stop the spread of the COVID-19, the adoption of cloud services has risen as businesses seek to remain productive. A majority of businesses are renewing their contracts with managed cloud service providers in anticipation of cloud migration becoming more prevalent among enterprises and even gaining momentum. Thus, these factors have positively impacted the global market.

Regional Insights

In 2021, North America held a dominant share of the global market. Due to the high level of stress, IT companies in the U.S. are placing on reducing operational costs, particularly in the wake of the pandemic. These firms are adopting managed services for improving operational efficiency. Due to continued digitalization, businesses in the U.S. are increasingly relying on managed service providers (MSPs) for IT support services.

Over the forecast period, the Asia Pacific market is forecast to grow substantially. The adoption of cloud-based solutions and the increased investment in data security among several companies in the Asia Pacific region is likely to significantly contribute to the market's growth over the forecast period. Furthermore, increasing expenditures due to implementing new technologies such as cloud computing and emerging technologies by organizations for developing their businesses is also forecast to contribute to the market growth.

Leading Competitors

The leading prominent companies profiled in the global managed services market are:

• Accenture PLC
• Alcatel-Lucent Enterprise
• AT&T Incorporated
• Avaya Incorporated
• BMC Software, Incorporated
• CA Technologies
• Cisco Systems, Incorporated
• DXC Technology Company
• Ericsson
• Fujitsu Limited
• Hewlett Packard Enterprise Development LP
• International Business Machines Corporation
• Lenovo Group Limited
• Other Prominent Players

Scope of the Report

The global managed services market segmentation focuses on Solution, Managed Information Service, Deployment, Enterprise Size, End-use, and Region.

Segmentation based on Solution

• Managed Data Center
• Managed Network
• Managed Mobility
• Managed Infrastructure
• Managed Backup and Recovery
• Managed Communication
• Managed Information
• Managed Security

Segmentation based on Managed Information Service

• Business Process Outsourcing (BPO)
• Business Support Systems
• Project & Portfolio Management
• Others

Segmentation based on Deployment

• On-premise
• Hosted

Segmentation based on Enterprise Size

• Small & Medium Enterprises (SMEs)
• Large Enterprises

Segmentation based on End-use

• Financial Services
• Government
• Healthcare
• IT & Telecom
• Manufacturing
• Media & Entertainment
• Retail
• Others

Segmentation based on Region

• North America
  • The U.S.
  • Canada
  • Mexico
• Europe
  • Western Europe
    • The UK
    • Germany
    • France
    • Italy
    • Spain
    • Rest of Western Europe
  • Eastern Europe
    • Poland
    • Russia
    • Rest of Eastern Europe
• Asia Pacific
  • China
  • India
  • Japan
  • Australia & New Zealand
  • ASEAN
  • Rest of Asia Pacific
• Middle East & Africa (MEA)
  • UAE
  • Saudi Arabia
  • South Africa
  • Rest of MEA
• South America
  • Brazil
  • Argentina
  • Rest of South America

[TABLE OF CONTENTS]

1 INTRODUCTION OF GLOBAL MANAGED SERVICES MARKET
1.1 OVERVIEW OF THE MARKET
1.2 SCOPE OF REPORT
1.3 ASSUMPTIONS

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY
3.1 DATA MINING
3.2 VALIDATION
3.3 PRIMARY INTERVIEWS
3.4 LIST OF DATA SOURCES

4 GLOBAL MANAGED SERVICES MARKET OUTLOOK
4.1 OVERVIEW
4.2 MARKET DYNAMICS
4.2.1 DRIVERS
4.2.2 RESTRAINTS
4.2.3 OPPORTUNITIES
4.3 PORTERS FIVE FORCE MODEL
4.4 VALUE CHAIN ANALYSIS

5 GLOBAL MANAGED SERVICES MARKET, BY SOLUTION
5.1 OVERVIEW
5.2 MANAGED DATA CENTER
5.3 MANAGED NETWORK
5.4 MANAGED MOBILITY
5.5 MANAGED INFRASTRUCTURE
5.6 MANAGED BACKUP AND RECOVERY
5.7 MANAGED COMMUNICATION 
5.8 MANAGED INFORMATION
5.9 MANAGED SECURITY

6 GLOBAL MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE
6.1 OVERVIEW
6.2 BUSINESS PROCESS OUTSOURCING (BPO)
6.3 BUSINESS SUPPORT SYSTEMS
6.4 PROJECT & PORTFOLIO MANAGEMENT
6.5 OTHER

7 GLOBAL MANAGED SERVICES MARKET, BY DEPLOYMENT
7.1 OVERVIEW
7.2 ON-PREMISE
7.3 HOSTED

8 GLOBAL MANAGED SERVICES MARKET, BY ENTERPRISE SIZE
8.1 OVERVIEW
8.2 SMALL & MEDIUM ENTERPRISES (SMES)
8.3 LARGE ENTERPRISES

9 GLOBAL MANAGED SERVICES MARKET, BY END-USER
9.1 OVERVIEW
9.2 FINANCIAL SERVICES
9.3 GOVERNMENT
9.4 HEALTHCARE
9.5 IT & TELECOM
9.6 MANUFACTURING
9.7 MEDIA & ENTERTAINMENT
9.8 RETAIL
9.9 OTHERS

10 GLOBAL MANAGED SERVICES MARKET, BY GEOGRAPHY
10.1 OVERVIEW

10.2 NORTH AMERICA
10.2.1 NORTH AMERICA MARKET SNAPSHOT
10.2.2 U.S.
10.2.3 CANADA
10.2.4 MEXICO

10.3 EUROPE
10.3.1 EUROPE MARKET SNAPSHOT
10.3.2 WESTERN EUROPE
10.3.2.1 THE UK
10.3.2.2 GERMANY
10.3.2.3 FRANCE
10.3.2.4 ITALY
10.3.2.5 SPAIN
10.3.2.6 REST OF WESTERN EUROPE
10.3.3 EASTERN EUROPE
10.3.3. 1 POLAND
10.3.3.2 RUSSIA
10.3.3.3 REST OF EASTERN EUROPE

10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC MARKET SNAPSHOT
10.4.2 CHINA
10.4.3 JAPAN
10.4.4 INDIA
10.4.5 AUSTRALIA & NEW ZEALAND
10.4.6 ASEAN
10.4.7 REST OF ASIA PACIFIC

10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA MARKET SNAPSHOT
10.5.2 UAE
10.5.3 SAUDI ARABIA
10.5.4 SOUTH AFRICA
10.5.5 REST OF MEA

10.6 SOUTH AMERICA
10.6.1 SOUTH AMERICA MARKET SNAPSHOT
10.6.2 BRAZIL
10.6.3 ARGENTINA
10.6.4 REST OF SOUTH AMERICA

11 GLOBAL MANAGED SERVICES MARKET COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 COMPANY MARKET RANKING
11.3 KEY DEVELOPMENT STRATEGIES

12 COMPANY PROFILES

12.1 ACCENTURE PLC
12.1.1 OVERVIEW
12.1.2 FINANCIAL PERFORMANCE
12.1.3 PRODUCT OUTLOOK
12.1.4 KEY DEVELOPMENTS

12.2 ALCATEL-LUCENT ENTERPRISE
12.2.1 OVERVIEW
12.2.2 FINANCIAL PERFORMANCE
12.2.3 PRODUCT OUTLOOK
12.2.4 KEY DEVELOPMENTS

12.3 AT&T INCORPORATED
12.3.1 OVERVIEW
12.3.2 FINANCIAL PERFORMANCE
12.3.3 PRODUCT OUTLOOK
12.3.4 KEY DEVELOPMENTS

12.4 AVAYA INCORPORATED
12.4.1 OVERVIEW
12.4.2 FINANCIAL PERFORMANCE
12.4.3 PRODUCT OUTLOOK
12.4.4 KEY DEVELOPMENTS

12.5 BMC SOFTWARE, INCORPORATED
12.5.1 OVERVIEW
12.5.2 FINANCIAL PERFORMANCE
12.5.3 PRODUCT OUTLOOK
12.5.4 KEY DEVELOPMENTS

12.6 CA TECHNOLOGIES
12.6.1 OVERVIEW
12.6.2 FINANCIAL PERFORMANCE
12.6.3 PRODUCT OUTLOOK
12.6.4 KEY DEVELOPMENTS

12.7 CISCO SYSTEMS, INCORPORATED
12.7.1 OVERVIEW
12.7.2 FINANCIAL PERFORMANCE
12.7.3 PRODUCT OUTLOOK
12.7.4 KEY DEVELOPMENTS

12.8 DXC TECHNOLOGY COMPANY
12.8.1 OVERVIEW
12.8.2 FINANCIAL PERFORMANCE
12.8.3 PRODUCT OUTLOOK
12.8.4 KEY DEVELOPMENTS

12.9 ERICSSON
12.9.1 OVERVIEW
12.9.2 FINANCIAL PERFORMANCE
12.9.3 PRODUCT OUTLOOK
12.9.4 KEY DEVELOPMENTS

12.10 FUJITSU LIMITED
12.10.1 OVERVIEW
12.10.2 FINANCIAL PERFORMANCE
12.10.3 PRODUCT OUTLOOK
12.10.4 KEY DEVELOPMENTS

12.11 HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
12.11.1 OVERVIEW
12.11.2 FINANCIAL PERFORMANCE
12.11.3 PRODUCT OUTLOOK
12.11.4 KEY DEVELOPMENTS

12.12 INTERNATIONAL BUSINESS MACHINES CORPORATION
12.12.1 OVERVIEW
12.12.2 FINANCIAL PERFORMANCE
12.12.3 PRODUCT OUTLOOK
12.12.4 KEY DEVELOPMENTS

12.13 LENOVO GROUP LIMITED
12.13.1 OVERVIEW
12.13.2 FINANCIAL PERFORMANCE
12.13.3 PRODUCT OUTLOOK
12.13.4 KEY DEVELOPMENTS