The global queue management system market revenue was around US$ 706 million in 2022 and is estimated to reach US$ 1,414 million by 2031, growing at a compound annual growth rate (CAGR) of 7.2% during the forecast period from 2023 to 2031.
The queue management system is an approach utilized to develop more efficient systems that can lower customer waiting times or perceived waiting times for service. The purpose is to raise both the number of customers that can be served and customer satisfaction with the whole queue experience.
Market Driving Factors
The adoption of cutting-edge technologies such as analytics and artificial intelligence propel the market. With the advent of analytics and artificial intelligence, large companies can provide secure queue management software with a variety of key features, such as intelligent call answering systems, online booking, performance tracking, self-service login, and real-time alerts and notifications.
The need to handle customer traffic and customer movement to boost productivity is likely to drive the market growth. Queue management system assists organizations to control and manage their queue of people. It provides several modules that users can utilize to process customer requests effectively. A QMS permits businesses to know exactly where inefficiencies are in the queue and continually address these issues to ensure a consistently positive experience. The advantages of a QMS can span the entire business, from improved customer satisfaction to increased business productivity.
High initial set-up prices of queue management systems limit the market growth.
Regional Analysis
North America dominates the market during the forecast period. This is due to the surge in deployment of such solutions across several agencies as well as retail and consumer goods companies. Furthermore, the existence of several queue management system companies gives comprehensive solutions to corporations. Therefore, this factor boosts the market in the region.
Europe is expected to dominate the market. This is due to the increasing requirement to offer a better customer experience for services is a boosting element for the market growth in the region.
Segmentation Insights
Offering Insight
The solution segment dominated the market and is estimated to maintain its dominance. The need for queue management solutions in different verticals such as healthcare, BFSI, and others propel the market growth.
The services segment is estimated to witness the highest growth rate during the projection period. This is due to the surge in the adoption of queue management system services among end users over time, as they ensure the effective functioning of platforms and solutions throughout the business process. Furthermore, the rise in the adoption of data analytics software and cloud platforms is predicted to boost the demand for the segment.
Mode insight
The virtual queue segment expected significant growth during the projection period. Organizations are pursuing demands to avoid in-branch crowding and safeguard customers/staff. Customers can check in or be recognized upon arrival, or receive a ticket to meet with a service provider at an opportune time in the virtual queuing system process. Numerous companies are offering virtual queue management solutions which will drive the market expansion.
Enterprise Size Insight
The small & medium-sized enterprises segment is predicted to increase at the highest CAGR during the projection period. This is due to the surge in adoption of cloud-based queue management system solutions as they offer cost-effective and efficient solutions for the segment.
Prominent Companies
Segmentation Outline
The global queue management system market segmentation focuses on Offering, Deployment Model, Mode, Queue Type, Enterprise Size, Application, Industry Vertical, and Region.
By Offering
By Deployment Model
By Mode
By Queue Type
By Enterprise Size
By Application
By Industry Vertical
By Region
[TABLE OF CONTENTS]
1 INTRODUCTION OF GLOBAL QUEUE MANAGEMENT SYSTEM MARKET
1.1 OVERVIEW OF THE MARKET
1.2 SCOPE OF REPORT
1.3 ASSUMPTIONS
2 EXECUTIVE SUMMARY: QUEUE MANAGEMENT SYSTEM MARKET
3 RESEARCH METHODOLOGY
3.1 DATA MINING
3.2 VALIDATION
3.3 PRIMARY INTERVIEWS
3.4 LIST OF DATA SOURCES
3.5 ANALYST TOOLS AND MODELS
4 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET OUTLOOK
4.1 OVERVIEW
4.2 MARKET DYNAMICS AND TRENDS
4.2.1 DRIVERS
4.2.2 RESTRAINTS
4.2.3 OPPORTUNITIES
4.3 PORTERS FIVE FORCE ANALYSIS
4.4 VALUE CHAIN ANALYSIS
4.5 MARKET GROWTH AND OUTLOOK
4.5.1 PRICE TREND ANALYSIS
4.5.2 OPPORTUNITY SHARE
5 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY OFFERING
5.1 OVERVIEW
5.2 SOLUTIONS
5.2.1 HARDWARE
5.2.2 SOFTWARE
5.3 SERVICES
5.3.1 PROFESSIONAL SERVICE
5.3.2 MANAGED SERVICE
6 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT MODEL
6.1 OVERVIEW
6.2 ON-PREMISE
6.3 CLOUD
7 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY MODE
7.1 OVERVIEW
7.2 VIRTUAL QUEUING
7.3 NON-VIRTUAL QUEUING
8 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY QUEUE TYPE
8.1 OVERVIEW
8.2 STRUCTURED QUEUE
8.3 UNSTRUCTURED QUEUE
8.4 KIOSK QUEUE
8.5 MOBILE QUEUE
9 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY ENTERPRISE SIZE
9.1 OVERVIEW
9.2 LARGE ENTERPRISES
9.3 SME
10 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY APPLICATION
10.1 OVERVIEW
10.2 REPORTING AND ANALYTICS
10.3 REAL-TIME MONITORING
10.4 APPOINTMENT MANAGEMENT
10.5 CUSTOMER SERVICE
10.6 QUERY HANDLING
10.7 IN-STORE MANAGEMENT
10.8 OTHERS
11 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY INDUSTRY VERTICAL
11.1 OVERVIEW
11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
11.3 RETAIL & CONSUMER GOODS
11.4 HEALTHCARE & LIFE SCIENCES
11.5 GOVERNMENT & PUBLIC SECTOR
11.6 IT &TELECOM
11.7 TRAVEL & HOSPITALITY
11.8 ENERGY & UTILITIES
11.9 OTHERS
12 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET, BY GEOGRAPHY
12.1 OVERVIEW
12.2 NORTH AMERICA
12.2.1 NORTH AMERICA MARKET SNAPSHOT
12.2.2 U.S.
12.2.3 CANADA
12.2.4 MEXICO
12.3 EUROPE
12.3.1 EUROPE MARKET SNAPSHOT
12.3.2 WESTERN EUROPE
12.3.2.1 THE UK
12.3.2.2 GERMANY
12.3.2.3 FRANCE
12.3.2.4 ITALY
12.3.2.5 SPAIN
12.3.2.6 REST OF WESTERN EUROPE
12.3.3 EASTERN EUROPE
12.3.3.1 POLAND
12.3.3.2 RUSSIA
12.3.3.3 REST OF EASTERN EUROPE
12.4 ASIA PACIFIC
12.4.1 ASIA PACIFIC MARKET SNAPSHOT
12.4.2 CHINA
12.4.3 JAPAN
12.4.4 INDIA
12.4.5 AUSTRALIA & NEW ZEALAND
12.4.6 ASEAN
12.4.7 REST OF ASIA PACIFIC
12.5 MIDDLE EAST & AFRICA
12.5.1 MIDDLE EAST & AFRICA MARKET SNAPSHOT
12.5.2 UAE
12.5.3 SAUDI ARABIA
12.5.4 SOUTH AFRICA
12.5.5 REST OF MEA
12.6 SOUTH AMERICA
12.6.1 SOUTH AMERICA MARKET SNAPSHOT
12.6.2 BRAZIL
12.6.3 ARGENTINA
12.6.4 REST OF SOUTH AMERICA
13 GLOBAL QUEUE MANAGEMENT SYSTEM MARKET COMPETITIVE LANDSCAPE
13.1 OVERVIEW
13.2 COMPANY MARKET RANKING
13.3 KEY DEVELOPMENT STRATEGIES
13.4 COMPETITIVE DASHBOARD
13.5 PRODUCT MAPPING
13.6 TOP PLAYER POSITIONING, 2022
13.7 COMPETITIVE HEATMAP
13.8 TOP WINNING STRATEGIES
14 COMPANY PROFILES
14.1 ADVANTECH CO. LTD
14.1.1 OVERVIEW
14.1.2 FINANCIAL PERFORMANCE
14.1.3 PRODUCT OUTLOOK
14.1.4 KEY DEVELOPMENTS
14.1.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.2 AKIS TECHNOLOGIES
14.2.1 OVERVIEW
14.2.2 FINANCIAL PERFORMANCE
14.2.3 PRODUCT OUTLOOK
14.2.4 KEY DEVELOPMENTS
14.2.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.3 ATT SYSTEMS
14.3.1 OVERVIEW
14.3.2 FINANCIAL PERFORMANCE
14.3.3 PRODUCT OUTLOOK
14.3.4 KEY DEVELOPMENTS
14.3.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.4 AURIONPRO SOLUTION LTD
14.4.1 OVERVIEW
14.4.2 FINANCIAL PERFORMANCE
14.4.3 PRODUCT OUTLOOK
14.4.4 KEY DEVELOPMENTS
14.4.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.5 AWEBSTAR
14.5.1 OVERVIEW
14.5.2 FINANCIAL PERFORMANCE
14.5.3 PRODUCT OUTLOOK
14.5.4 KEY DEVELOPMENTS
14.5.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.6 BUSINESS AUTOMATION
14.6.1 OVERVIEW
14.6.2 FINANCIAL PERFORMANCE
14.6.3 PRODUCT OUTLOOK
14.6.4 KEY DEVELOPMENTS
14.6.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.7 CORE MOBILE
14.7.1 OVERVIEW
14.7.2 FINANCIAL PERFORMANCE
14.7.3 PRODUCT OUTLOOK
14.7.4 KEY DEVELOPMENTS
14.7.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.8. HATE2WAIT
14.8.1 OVERVIEW
14.8.2 FINANCIAL PERFORMANCE
14.8.3 PRODUCT OUTLOOK
14.8.4 KEY DEVELOPMENTS
14.8.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.9 JRNI
14.9.1 OVERVIEW
14.9.2 FINANCIAL PERFORMANCE
14.9.3 PRODUCT OUTLOOK
14.9.4 KEY DEVELOPMENTS
14.9.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.10 LAVI INDUSTRIES
14.10.1 OVERVIEW
14.10.2 FINANCIAL PERFORMANCE
14.10.3 PRODUCT OUTLOOK
14.10.4 KEY DEVELOPMENTS
14.10.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.11 MALIATEC
14.11.1 OVERVIEW
14.11.2 FINANCIAL PERFORMANCE
14.11.3 PRODUCT OUTLOOK
14.11.4 KEY DEVELOPMENTS
14.11.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.12 QLESS
14.12.1 OVERVIEW
14.12.2 FINANCIAL PERFORMANCE
14.12.3 PRODUCT OUTLOOK
14.12.4 KEY DEVELOPMENTS
14.12.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.13 Q-MATIC
14.13.1 OVERVIEW
14.13.2 FINANCIAL PERFORMANCE
14.13.3 PRODUCT OUTLOOK
14.13.4 KEY DEVELOPMENTS
14.13.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.14 QMINDER
14.14.1 OVERVIEW
14.14.2 FINANCIAL PERFORMANCE
14.14.3 PRODUCT OUTLOOK
14.14.4 KEY DEVELOPMENTS
14.14.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.15 Q-NOMY
14.15.1 OVERVIEW
14.15.2 FINANCIAL PERFORMANCE
14.15.3 PRODUCT OUTLOOK
14.15.4 KEY DEVELOPMENTS
14.15.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.16 QUDINI
14.16.1 OVERVIEW
14.16.2 FINANCIAL PERFORMANCE
14.16.3 PRODUCT OUTLOOK
14.16.4 KEY DEVELOPMENTS
14.16.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
14.17 SEDCO
14.17.1 OVERVIEW
14.17.2 FINANCIAL PERFORMANCE
14.17.3 PRODUCT OUTLOOK
14.17.4 KEY DEVELOPMENTS
14.17.5 KEY STRATEGIC MOVES AND DEVELOPMENTS
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