The global technical support outsourcing market size was US$ 44.35 billion in 2021. The global technical support outsourcing market size is forecast to reach US$ 80.2 billion by 2030, growing at a compound annual growth rate (CAGR) of 6.8% during the forecast period from 2022 to 2030.
Outsourcing technical assistance entails enlisting the help of a third-party service provider who specializes in customer service or technical support. It can accomplish in many ways, including through the employment of an outsourced call center, the hiring of an in-house team, or the use of software that gives an automated answer. Because of the numerous advantages, many organizations prefer to outsource technical help rather than hire an in-house team. Companies that outsource their tech assistance save money and time because the third-party vendor has already resolved client issues
Factors Influencing Market Growth
Impact Analysis of COVID-19
The COVID-19 pandemic had a positive impact on the global market. Since the outbreak of COVID-19, businesses have been increasingly adopting cloud services, which had generated a favorable market scenario for the expansion of the IT outsourcing market, as these businesses frequently outsource maintenance and development work to third parties.
Regional Analysis
North America garnered the major market share in 2021 and is forecast to hold a major share during the forecast period. As a result of the strong existence of technological pioneers such as IBM Corporation and Worldwide Call Centers, Inc. In addition, the growing adoption of cloud-based outsourcing solutions in various sectors boosts the market growth in the region.
The Asia Pacific region is forecast to have significant growth during the forecast period. As a result of the growing adoption of technical support outsourcing in the IT & automotive sectors. In addition, the rising adoption of advanced technology and growing call center services fuel the market growth in the region.
Leading Competitors
The leading prominent companies profiled in the global technical support outsourcing market are:
Scope of the Report
The global technical support outsourcing market segmentation focuses on Service, Industry, and Region.
Segmentation based on Service
Segmentation based on Industry
Segmentation based on Region
[TABLE OF CONTENTS]
1 INTRODUCTION OF GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET
1.1 OVERVIEW OF THE MARKET
1.2 SCOPE OF REPORT
1.3 ASSUMPTIONS
2 EXECUTIVE SUMMARY
3 RESEARCH METHODOLOGY
3.1 DATA MINING
3.2 VALIDATION
3.3 PRIMARY INTERVIEWS
3.4 LIST OF DATA SOURCES
4 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET OUTLOOK
4.1 OVERVIEW
4.2 MARKET DYNAMICS
4.2.1 DRIVERS
4.2.2 RESTRAINTS
4.2.3 OPPORTUNITIES
4.3 PORTERS FIVE FORCE MODEL
4.4 VALUE CHAIN ANALYSIS
5 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET, BY SERVICE
5.1 OVERVIEW
5.2 CUSTOMER ACQUISITION
5.2.1 DELIVERY & INSTALLATION
5.2.2 WARRANTY
5.2.3 POST SALES SERVICE
5.3 CALL CENTRE SERVICES
5.4 EMAIL SUPPORT
5.5 LIVE CHAT SUPPORT
5.6 OTHERS
6 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET, BY INDUSTRY
6.1 OVERVIEW
6.2 MANUFACTURING & AUTOMOTIVE
6.3 EDUCATION
6.4 ENERGY & UTILITIES
6.5 BFSI
6.6 RETAIL & E-COMMERCE
6.7 IT & TELECOMMUNICATION
6.8 MEDIA & ENTERTAINMENT
6.9 LOGISTICS & SUPPLY CHAIN
6.10 HEALTHCARE & PHARMACEUTICALS
6.11 OTHERS
7 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET, BY GEOGRAPHY
7.1 OVERVIEW
7.2 NORTH AMERICA
7.2.1 NORTH AMERICA MARKET SNAPSHOT
7.2.2 U.S.
7.2.3 CANADA
7.2.4 MEXICO
7.3 EUROPE
7.3.1 EUROPE MARKET SNAPSHOT
7.3.2 WESTERN EUROPE
7.3.2.1 THE UK
7.3.2.2 GERMANY
7.3.2.3 FRANCE
7.3.2.4 ITALY
7.3.2.5 SPAIN
7.3.2.6 REST OF WESTERN EUROPE
7.3.3 EASTERN EUROPE
7.3.3.1 POLAND
7.3.3.2 RUSSIA
7.3.3.3 REST OF EASTERN EUROPE
7.4 ASIA PACIFIC
7.4.1 ASIA PACIFIC MARKET SNAPSHOT
7.4.2 CHINA
7.4.3 JAPAN
7.4.4 INDIA
7.4.5 AUSTRALIA & NEW ZEALAND
7.4.6 ASEAN
7.4.7 REST OF ASIA PACIFIC
7.5 MIDDLE EAST & AFRICA
7.5.1 MIDDLE EAST & AFRICA MARKET SNAPSHOT
7.5.2 UAE
7.5.3 SAUDI ARABIA
7.5.4 SOUTH AFRICA
7.5.5 REST OF MEA
7.6 SOUTH AMERICA
7.6.1 SOUTH AMERICA MARKET SNAPSHOT
7.6.2 BRAZIL
7.6.3 ARGENTINA
7.6.4 REST OF SOUTH AMERICA
8 GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET COMPETITIVE LANDSCAPE
8.1 OVERVIEW
8.2 COMPANY MARKET RANKING
8.3 KEY DEVELOPMENT STRATEGIES
9 COMPANY PROFILES
9.1 ACCENTURE PLC
9.1.1 OVERVIEW
9.1.2 FINANCIAL PERFORMANCE
9.1.3 PRODUCT OUTLOOK
9.1.4 KEY DEVELOPMENTS
9.2 AEGIS LIMITED
9.2.1 OVERVIEW
9.2.2 FINANCIAL PERFORMANCE
9.2.3 PRODUCT OUTLOOK
9.2.4 KEY DEVELOPMENTS
9.3 COLLABERA INCORPORATED
9.3.1 OVERVIEW
9.3.2 FINANCIAL PERFORMANCE
9.3.3 PRODUCT OUTLOOK
9.3.4 KEY DEVELOPMENTS
9.4 COMPUTER GENERATED SOLUTIONS, INCORPORATED
9.4.1 OVERVIEW
9.4.2 FINANCIAL PERFORMANCE
9.4.3 PRODUCT OUTLOOK
9.4.4 KEY DEVELOPMENTS
9.5 ESSENTIEL OUTSOURCING
9.5.1 OVERVIEW
9.5.2 FINANCIAL PERFORMANCE
9.5.3 PRODUCT OUTLOOK
9.5.4 KEY DEVELOPMENTS
9.6 FLATWORLD SOLUTIONS PVT. LIMITED
9.6.1 OVERVIEW
9.6.2 FINANCIAL PERFORMANCE
9.6.3 PRODUCT OUTLOOK
9.6.4 KEY DEVELOPMENTS
9.7 GENPACT
9.7.1 OVERVIEW
9.7.2 FINANCIAL PERFORMANCE
9.7.3 PRODUCT OUTLOOK
9.7.4 KEY DEVELOPMENTS
9.8 HCL TECHNOLOGIES
9.8.1 OVERVIEW
9.8.2 FINANCIAL PERFORMANCE
9.8.3 PRODUCT OUTLOOK
9.8.4 KEY DEVELOPMENTS
9.9 IBM CORPORATION
9.9.1 OVERVIEW
9.9.2 FINANCIAL PERFORMANCE
9.9.3 PRODUCT OUTLOOK
9.9.4 KEY DEVELOPMENTS
9.10 INFOSYS LIMITED
9.10.1 OVERVIEW
9.10.2 FINANCIAL PERFORMANCE
9.10.3 PRODUCT OUTLOOK
9.10.4 KEY DEVELOPMENTS
9.11 INVENSIS TECHNOLOGIES PVT. LIMITED
9.11.1 OVERVIEW
9.11.2 FINANCIAL PERFORMANCE
9.11.3 PRODUCT OUTLOOK
9.11.4 KEY DEVELOPMENTS
9.12 QCOM OUTSOURCING LIMITED
9.12.1 OVERVIEW
9.12.2 FINANCIAL PERFORMANCE
9.12.3 PRODUCT OUTLOOK
9.12.4 KEY DEVELOPMENTS
9.13 STARTEK INCORPORATED
9.13.1 OVERVIEW
9.13.2 FINANCIAL PERFORMANCE
9.13.3 PRODUCT OUTLOOK
9.13.4 KEY DEVELOPMENTS
9.14 SUMA SOFT
9.14.1 OVERVIEW
9.14.2 FINANCIAL PERFORMANCE
9.14.3 PRODUCT OUTLOOK
9.14.4 KEY DEVELOPMENTS
9.15 SUPPORT.COM, INCORPORATED
9.15.1 OVERVIEW
9.15.2 FINANCIAL PERFORMANCE
9.15.3 PRODUCT OUTLOOK
9.15.4 KEY DEVELOPMENTS
9.16 TATA CONSULTANCY SERVICES LIMITED
9.16.1 OVERVIEW
9.16.2 FINANCIAL PERFORMANCE
9.16.3 PRODUCT OUTLOOK
9.16.4 KEY DEVELOPMENTS
9.17 WIPRO LIMITED
9.17.1 OVERVIEW
9.17.2 FINANCIAL PERFORMANCE
9.17.3 PRODUCT OUTLOOK
9.17.4 KEY DEVELOPMENTS
9.18 WORLDWIDE CALL CENTERS, INCORPORATED
9.18.1 OVERVIEW
9.18.2 FINANCIAL PERFORMANCE
9.18.3 PRODUCT OUTLOOK
9.18.4 KEY DEVELOPMENTS
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